Rowenda Kitchen Privacy Policy

Rowenda Kitchen Sdn Bhd (Reg. 202001022677 / 1378997-K), operating as Rowenda Kitchen ("we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you visit rowendakitchen.com.my, contact us, or engage our kitchen and built-in services.

1. Data we collect

We collect only the personal data you voluntarily provide, plus basic technical data needed to run the site:

• Contact form submissions: name, phone/WhatsApp number, email (optional), project type, budget range, and project details.
• WhatsApp and phone enquiries: any data you choose to share during the conversation.
• Server logs: IP address, browser type, referring page, and timestamp, retained for security and analytics.
• Cookies: only essential cookies required to remember your form state. We do not use tracking or advertising cookies.

2. How we use your data

• To respond to your consultation request and contact you via phone, WhatsApp, or email.
• To plan a project, prepare a quotation, and schedule a showroom or site visit.
• To maintain business records, comply with Malaysian tax and accounting law, and resolve disputes.
• To improve our website, customer service, and project delivery.

We will never sell your personal data, and we do not run advertising campaigns that target you.

3. Lawful basis (PDPA 2010 compliance)

We process your personal data under Section 6 of the Personal Data Protection Act 2010. By submitting a form, calling us, or otherwise engaging Rowenda Kitchen, you give explicit consent for us to process your data for the purposes listed above. You may withdraw consent at any time by contacting us.

4. Third-party processors

We share limited data with vetted service providers who help us run the business:

• Formspree — processes contact-form submissions on our behalf (form data only; not stored on our servers).
• Hosting provider — serves the website and stores server logs.
• WhatsApp (Meta) — handles WhatsApp conversations when you initiate them.

Each processor is contractually bound to protect your data and use it only for the specific service.

5. Data retention

We keep your enquiry data for as long as we have an active business relationship or until you ask us to delete it, after which we erase it within 30 days. Server logs are retained for up to 90 days for security monitoring, then deleted.

6. Your rights under PDPA

You have the right to:

• Access the personal data we hold about you.
• Correct any data that is inaccurate or incomplete.
• Withdraw consent and request deletion of your data.
• Prevent processing that causes you damage or distress.
• Withdraw from direct marketing communications.

To exercise any of these rights, email us at privacy@rowendakitchen.com.my. We respond within 21 days.

7. Security

The site uses HTTPS encryption in transit. Form data is transmitted to our processing partners over secure TLS connections. Access to enquiry data is restricted to staff who need it to respond to your project. Despite reasonable safeguards, no method of transmission or storage is 100% secure.

8. Children's privacy

Our site and services are not directed at children under 18. We do not knowingly collect personal data from children.

9. Links to other sites

Our site may link to third-party sites (for example, our social media profiles). We are not responsible for their privacy practices — please review their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via a notice on our website.

11. Contact

If you have privacy questions about a project in progress, please reference your consultation reference number when you write to us. For new project enquiries, use the standard consultation request form or read the FAQ page before reaching out — most common questions are answered there.

This Privacy Policy is provided for general informational purposes and reflects our current practices. It does not constitute legal advice. For specific legal questions, please consult a qualified Malaysian lawyer.